Life at Jolt:
Jolt is a Utah based industry leader providing a digital solution for restaurants, car washes, health offices, amusement parks, retail stores, and many more industries that have deskless workers. Our suite of products include operational task lists, employee scheduling, food safety regulations, employee training modules, printed labels, time tracking, and more! Our software is used by the most recognizable companies such as McDonald’s, Legoland, Chick-fil-A, Chevron, The Bellagio, and 7-Eleven. Individuals that are ready to make an immediate impact in a growing business will love working here with us!
Job Description
As a Technical Support Specialist, you will be a steward of customer experience. Your primary contact methods with customers will be over the phone, live chat, and email. You will actively troubleshoot software and hardware issues all while reinforcing the value of Jolt. You will work as a partner to our customer success managers, product managers, and development team to relay and solve software and hardware issues. Among your peers, you will be relied on as a technical resource to enhance the overall acumen of the team. Your desire for success and your positive attitude will help shape the support department as Jolt continues to grow.
Qualifications:
- 1+ years of call center or customer service experience
- Able to work 8 hour shifts on-site in Lehi, Utah Mon-Fri
- Strong verbal and written communication
- Ability to de-escalate situations
- High level of attention to detail
You will stand out if you also have:
- Previous experience in tech support
- Knowledge of wired/wireless networks and bluetooth
- Working knowledge of Google Suite (Gmail, Google Drive, etc.)
- Proficiency for iOS, Windows, and Android operating systems
- Strong technical aptitude
- Hospitality or retail experience
Benefits and perks
- Stock options
- Monthly cash allowance towards a variety of vendors to embrace our culture of loving your work and living your life!
- Health, dental, vision, and life insurance
- 15 days PTO, with 10 paid company holidays
- On-site gym with showers
- Stocked kitchen and weekly lunches
Videos to watch:
Checklists Testimonial | Coconut Cove
Labeling Testimonial | Culver's
To learn more about Jolt, visit jolt.com/values
Jolt is an equal opportunity employer. Jolt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.