Jolt is an operational management software used by restaurants, car washes, hotels, and many more industries worldwide! We make up a group of individuals who are genuine in wanting our peers and the company to succeed above our own personal interests. We work hard, have grit, and focus on results, rather than excuses; and our work speaks for itself! Check out our website at Jolt.com to see what we do!
About the Role
As a Customer Success Manager, you are a key player in fulfilling Jolt's mission to 'Empower everyone to love their work and live their life.' You will take ownership for building and maintaining relationships with customers in your book of business with a special emphasis on the implementation side of customer success. Your challenge is to ensure each customer renews their relationship with Jolt. You will do this by increasing Jolt usage in each store, expanding their current relationship with Jolt, and providing additional product training as needed. You will be an advocate for the customer and ultimately do what it takes to help them have a seamless customer experience. Some of your responsibilities will include the following:
- Own the customer’s renewal, usage, and adoption of Jolt product features, with a heavy emphasis in customer implementation.
- Promote maximum value of the product, identify new opportunities, and collaborate with sales teams to ensure growth attainment.
- Coach customers to ensure they are leveraging all available Jolt resources, including training, marketing, webinars, support, etc.
- Develop a comprehensive understanding of typical business challenges faced by customers along with their common objectives.
- Create brand ambassadors by generating referrals, references, and case studies.
Qualifications
- Experience in Customer Success or similar role
- Comfortable managing a growing book of business
- Experience working in restaurants is a significant plus, particularly QSR
- Bilingual in Spanish/English also a plus
Benefits and Perks
- Monthly cash credit to spend on our online portal for things like entertainment, subscriptions, food, travel, etc.
- Health, dental, vision, and life insurance
- Stock options
- Employer HSA contribution
- 401K self contribution
- 15 days PTO, with 10 paid company holidays
- On-site gym with showers, stocked kitchen, and weekly on-site lunches
Watch our product in action!
Checklists Testimonial | Coconut Cove
Jolt for Convenience Stores
Labeling Testimonial | Culver's
Jolt Value Prop and ROI Video
To learn more about Jolt, visit jolt.com/values
Jolt is an equal opportunity employer. Jolt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.