Jolt is an operational management software used by restaurants, car washes, hotels, and many more industries worldwide! We make up a group of individuals who are genuine in wanting our peers and the company to succeed above our own personal interests. We work hard, have grit, and focus on results, rather than excuses; and our work speaks for itself! Check out our website at Jolt.com to see what we do!
About the Role
As an Implementation Manager, you will be a key player in fulfilling Jolt's mission to 'Empower everyone to love their work and live their life.' You will take ownership of the implementation, adoption, and usage of net new Jolt customers. You will be an advocate for the customer and ultimately do what it takes to help them have a seamless customer experience. Some of your day to day responsibilities will include the following:
- Implementation calls, usage follow up calls, and goal completion based on KPIs
- Promote maximum value of the product, identify new opportunities, and collaborate with sales teams to ensure growth attainment.
- Coach customers to ensure they are leveraging all available Jolt resources, including training, marketing, webinars, support, etc.
- Develop a comprehensive understanding of typical business challenges faced by customers along with their common objectives.
- Create brand ambassadors by generating referrals, references, and case studies.
Qualifications
- 1+ years of customer facing experience
- Highly organized and able to prioritize daily activities based on the needs of the customer and business
- Strong communication skills
- Spanish speaking highly preferred
- SaaS, Restaurant, and/or hospitality industry experience is a plus
- Salesforce experience is also a plus
Benefits and Perks
- Monthly lifestyle benefits that can be personalized to reduce stress, give time back, impact your family, and spark joy.
- Health, dental, vision, and life insurance
- Stock options
- Employer HSA contribution
- 401K self contribution
- Unlimited PTO, with 10 paid company holidays
- On-site gym with showers, stocked kitchen, and weekly on-site lunches